Shipping Policy
Last Updated: [01/03/2026]
1. Introduction
This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased from Shree Prakash Enterprises Pvt. Ltd. (“Company”, “we”, “us”, or “our”).
We are a Pan-India supplier of premium food flavouring products serving both retail (B2C) and bulk (B2B) customers. Our shipping practices are designed to ensure product safety, hygiene compliance, and timely delivery across India.
By placing an order through our website, you agree to the terms of this Shipping Policy.
2. Company Information
Shree Prakash Enterprises Pvt. Ltd. is incorporated under the Companies Act, India, having its registered office at:
Shop No 29, Balaji Tower, Plot No 32/36,
Near Sanpada Railway Station Road,
Sector 30A, Vashi, Navi Mumbai,
Maharashtra 400705, India
GST Registered Entity
Email: [email protected]
Phone: +91 8425849715
We distribute premium flavouring products manufactured by reputed companies such as Keva Flavours.
3. Shipping Coverage
3.1 Domestic Shipping (India)
We currently provide Pan-India shipping across most serviceable pin codes.
Shipping is facilitated through authorized logistics aggregation platforms such as Shiprocket and their partner courier services.
3.2 International Shipping
At present, we do not offer international shipping.
International shipping services may be introduced in the future and will be updated on this page accordingly.
4. Order Processing Timeline
4.1 Order Confirmation
Orders are processed only after:
Successful payment confirmation
Verification of billing and shipping details
Completion of internal quality checks
Cash on Delivery (COD) is not available.
4.2 Dispatch Timeline
Orders are dispatched within 3–7 working days from payment confirmation.
Bulk orders may require additional processing time depending on quantity and packaging requirements.
Dispatch timelines may vary during:
High-demand periods
Festive seasons
Supply chain disruptions
Customers will be notified in case of unusual delays.
5. Delivery Timeline
Delivery timelines depend on:
Courier partner performance
Destination city/state
Local operational conditions
Typical delivery may take 3–10 working days after dispatch, depending on location.
Please note:
Delivery timelines are estimates, not guaranteed commitments.
Delays caused by courier companies are beyond our direct control.
6. Shipping Charges
Shipping charges are applied as follows:
Free Shipping on eligible orders (as per website offers).
Flat Rate Shipping where applicable.
Any promotional shipping offers are subject to change without prior notice.
Shipping charges, once applied, are generally non-refundable unless the return is due to an error on our part.
7. Packaging Standards
Due to the sensitive nature of food flavouring products:
Products are securely packed to prevent leakage and contamination.
Bulk orders are packed using reinforced materials.
Seals are applied to maintain hygiene standards.
Customers are advised to inspect packages at the time of delivery.
8. Damaged or Tampered Deliveries
If you receive:
A visibly damaged package
A tampered or leaking container
An incorrect product
You must:
Capture clear photographs and videos immediately.
Notify us within 48 hours of delivery.
Email details to [email protected] with order number.
Claims reported after 48 hours may not be accepted.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
We are not responsible for:
Delays caused by incorrect address
Failed delivery attempts due to customer unavailability
Orders returned due to wrong contact details
Re-shipping charges may apply in such cases.
10. Bulk Orders Shipping Terms
For bulk (B2B) orders:
Advance payment is mandatory.
Shipping timelines may vary depending on volume.
Special packaging arrangements may require additional handling time.
Bulk shipments once dispatched cannot be cancelled or redirected.
Customers are encouraged to confirm shipping details carefully before finalizing bulk orders.
11. Order Tracking
Once the order is dispatched:
Tracking details will be shared via email or SMS.
Customers can track shipments using the courier tracking number.
Tracking updates are managed by the logistics partner and may not reflect real-time scanning delays.
12. Delivery Delays & Force Majeure
Shree Prakash Enterprises Pvt. Ltd. shall not be liable for delays due to circumstances beyond our reasonable control, including:
Natural disasters
Government restrictions
Transport strikes
Pandemic disruptions
Regional lockdowns
Technical failures
In such cases, delivery timelines may be extended without liability.
13. Risk & Ownership Transfer
Risk of loss or damage passes to the customer once the shipment is handed over to the courier partner.
Ownership of products transfers upon full payment confirmation.
14. Partial Shipments
In rare cases:
Orders may be shipped in multiple consignments due to stock availability.
Customers will be notified if partial shipment occurs.
No additional shipping charges will be applied unless explicitly agreed.
15. Refusal of Delivery
If a customer refuses delivery without valid reason:
Return shipping charges may be deducted.
Refund eligibility will be evaluated as per Refund Policy.
Repeated refusal may result in account restrictions.
16. Regulatory & Compliance Responsibility
Customers are responsible for:
Ensuring compliance with local regulations
Handling products in accordance with food safety standards
Proper storage after delivery
Products are not meant for direct consumption and must be used in prescribed quantities.
17. Limitation of Liability
To the fullest extent permitted under Indian law:
Shree Prakash Enterprises Pvt. Ltd. shall not be liable for:
Indirect or consequential damages
Production losses due to delayed delivery
Business interruption
Courier partner negligence beyond our control
Our maximum liability shall not exceed the value of the order.
18. Governing Law & Jurisdiction
This Shipping Policy shall be governed by the laws of India.
All disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
19. Policy Updates
We reserve the right to modify this Shipping Policy at any time without prior notice.
Updated versions will be published on this page with a revised “Last Updated” date.
Continued use of our website constitutes acceptance of the revised policy.
20. Contact Us
For shipping-related queries, please contact:
Shree Prakash Enterprises Pvt. Ltd.
Shop No 29, Balaji Tower, Plot No 32/36,
Near Sanpada Railway Station Road,
Sector 30A, Vashi, Navi Mumbai, Maharashtra 400705
📧 [email protected]
📞 +91 8425849715